Adding a Seat at the Table: A Case Study of the Provider’s Perspective on Integrating Community Health Workers at Provider Practices in California

Year: Paulson, C., Durazo E., Purry, L., Covington, A., Bob, B., Peters, R., Torchia, S., Beards, B., McDermott, L., Lerner, A., Smart-Sanchez, J., Ashok, M., Ejuwa, J., and Cosgrove, S.
State: CA
Website link:
Publicly Available: Yes
Evidence Generation: Documentation of how CHWs can work within care teams, Surveys and assessment tools to define and develop workforce, White papers
Sustainable Financing: Documentation of how CHWs can work within care teams
Workforce Development: Data sharing between social services and clinical teams, General other (including mention of “employment practices”), Recruiting and convening CHWs stakeholders

The purpose of this case study is to understand the provider’s perspective of embedding a CHA into the care team and the resulting impact on the practice and patients. Blue Shield also sought to identify best practices and barriers of a CHA program within primary and specialty care practices. As part of an ongoing two-year mixed-methods impact evaluation (2019–2021), 10 semi-structured interviews were conducted with a total of 18 providers and office staff at five primary care and specialty practices where CHAs have been embedded. We also conducted two focus groups with the same five CHAs at different points in time.

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