Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most.
Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.
If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.
About this role
As the National Community Health Worker (CHW) Lead at Waymark, you will set the protocols, processes, and culture to lead our community health workers across the country. You will impact how we view, treat, and structure the CHW experience for our employees, from recruitment, hiring and training, to deployment, mentorship, support, resourcing, providing pathways to advancement, and advocating for CHWs across our organization and externally.
- Working closely with the People and learning/development teams to set national standards for CHW recruitment, training, onboarding, continuing education, and pathways to advancement, with reference to state-specific certification standards.
- Working closely with the R&D team to develop and test our workflows and technologies to ensure they are supportive and useful for our CHWs and their colleagues.
- Working with the implementation and operations teams to hire, train, deploy, and continuously support local market-level CHWs.
- Extensive history of establishing and supervising teams of community health workers.
- A leader with cultural and personal humility.
- Strong understanding of Medicaid and the barriers to healthcare access and quality among diverse, underserved populations.
- Strong understanding of, and ability to teach and implement upon, principles of trauma-informed care, motivational interviewing, and harm reduction.
- Eagerness to translate research into practice, and own detailed workflows and projects with meticulous attention to detail.
- Ability to travel to local markets to help establish new teams and support existing teams.
- A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients.
- Knowledge of common CHW training and supervision strategies, and ability to compare and contrast such strategies in real-world situations and testing environments.
- Ability and willingness to speak at local, regional and national forums to discuss Waymark values, approach, and impact.